Using Asana Project Management Software Internally

Standard operating procedures are the only way to ensure that you can carry out an equally amazing client experience in a standardized format, from student to student.

For example, it doesn’t matter when someone begins with me, or how many other clients I have at the time - they are getting the exact same service. Yes, we absolutely individualize and customize - constantly, in fact! But the core steps don’t change.

And if you don’t believe that this works, think about the world’s highest-grossing revenue chain and second-largest private employer: McDonalds.

Ray Kroc didn’t invent the SOP, but he might as well be the poster child for them. While our standards for quality are (very) different, our goal - providing a standardized experience - is the same.

Tools We LoveColleen PaparellaFebruary 24, 2020Project Management, Client Management, Scaling, Staff

Hiring a Team Member Without Losing Your Mind

I picked up the BEST tip from one of my favorite podcasts.

It involved inserting some kind of very detailed hidden instruction within the job listing just to see the candidate is paying attention and has an eye for detail. Brilliant, right?

In retrospect, this was fantastic because anyone who wouldn’t catch this wouldn’t be a good fit, and I was able to weed ALL of those people out! I probably saved twenty hours of my time by putting this instruction in the posting. Maybe more.

Helpful InformationColleen PaparellaNovember 29, 2019Educational Advisory GroupProfit, Staff, Scaling

Profit First: Money Management for the IEC

How do you know if you can afford an employee? How do you know if you can afford an office? Wondering where your profit went - or concerned about a big tax bill at the end of the year?

The “Profit First” method will provide clarity for each one of these questions and many more. The security of knowing EXACTLY WHERE YOU STAND financially is priceless!

FREE RESOURCES

Powered by Squarespace